FC
Fabian C
1 reviews | Active since Nov 2016
01 Feb 2021, 14:04
Useless
Done an online application on 26 Jan 2021, sent all necessary documents to your WhatsApp line as requested. Still no response from newaccountqueries@tfg, you still sending me SMS to send statements/payslips multiple times. Whoever designed your onboarding process and is responsible for the operations for online applications.....you have failed dismally. What a customer experience failure. Don't even bother processing my application anymore. I don't want an account with you anymore.
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TFG's replyOfficial
01 Feb 2021, 19:19 Dear Fabian Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply01 Feb 2021, 19:19
Official
Dear Fabian Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team