Useless !!!!!!!

Seriously !!!!!

Is this how long standing customers get treated ?

On Monday evening I ordered a TV on my account from Hi Online and to my surprise it was delivered on Wednesday morning....very impressive.

Unfortunately that's where the good service ended !!!!

The TV was damaged....so I contacted the call center.

They logged the problem and requested photos which I sent. I was promised feedback by the next morning which of course never came. I emailed and when they eventually rep**** they wanted more photos and was told they were investigating. How exactly can they investigate while I have the broken TV ?

So I emailed again on Friday morning with no reply...and then again saying that they must rather cancel the order and refund me.....and that I would be home Monday so they can collect the TV but I would not be home Tuesday. Then they reply this morning that the investigation will take a while and they must 1st fetch the TV before they can refund me. Once they have the TV it will take 2-3 working days to refund......so they will be able to collect the TV now on Wednesday and I will get my refund next week !!!!

NOT ACCEPTABLE !!!!

Why did they not or can they not just bring a replacement and collect the broken one ?

What happened to customer service ?

Obviously TFG doesn't give a damn about their customers !!!!!!