Urgent Query: Account Payment Not Reflecting and Incorrect

Dear Customer Support Team,

I am writing to urgently query an issue with my account that does not make sense to me.

I made a cash payment of R935.00 on 24 December 2025 at Fix – N1 City Mall. I have the payment slip as proof. However, when I checked both my account and the Bash app, it shows R0.00 credit available, which is very concerning.In addition, on the Bash app transaction history, I am seeing the following entries: R183.00 – account payment R1,799.01 - card purchase These were cash payments I made I would like:

Confirmation that my R935.00 payment was correctly received and allocated

A full breakdown explaining the R183.00 and R1,799.01 amounts Immediate correction of my account if an error has occurred This matter is urgent, and I would appreciate prompt feedback or I'll have to take legal action.

Regards, Paola ID(***) Email: *** Cell: ***