Urgent Complaint: Unauthorized Membership and ******* Billing

Dear TFG,

I am writing to express my outrage at the unauthorized enrollment of my profile into your Club Account and the ******* deductions reflected on my statement. This is unacceptable, unprofessional, and a blatant violation of my rights.

On 7 January, I received an SMS confirming my membership in a club I never joined. I immediately contacted your call center—at my own expense—to cancel this unauthorized membership. The agent I spoke with confirmed the cancellation. However, despite this confirmation, I received another SMS today welcoming me back to the club, and I can see charges reflecting on my statement.

This is not only highly unprofessional but also constitutes ******* money collection. I did not consent to join this club, and any attempt to enroll me without my explicit authorization is a serious breach of consumer protection laws.

I demand:

Immediate cancellation of this unauthorized membership. A full refund of all charges deducted without my consent. Written confirmation that my profile is no longer associated with this or any other club. Assurance that this will not happen again. Failure to address this matter promptly and appropriately will leave me with no choice but to escalate this issue to the Consumer Goods and Services Ombud and other relevant regulatory bodies for further action.

I expect a resolution within 48 hours.

Yours sincerely,