Urgent Complaint Regarding Inadequate Assistance After Hijacking Incident

Dear TFG

Ian deeply disappointed with the lack of assistance I’ve received following a traumatic incident which I was hijacked and lost all my belongings, including my ID and TFG card.

Despite explaining my situation and providing my temporary ID, I have been told I cannot be assisted with a replacement card. This policy is both disheartening and unfair, especially as I have been a loyal customer, constantly paying my account throughout the year.

I specifically ensured that I maintained a high account balance to prepare for Christmas shopping for my child, as I do not have the means to buy clothes with cash. Now, when I need access to my the most,I’m left stranded and helpless.

I urge you to reconsider this rigid stance and assist me as a matter of urgency. This lack of empathy and flexibility in addressing a victim of crime is unacceptable. I hope that TFG Group will take immediate steps to rectify this and ensure I can access my account without further inconvenience.

Please contact me directly to resolve this matter as soon as possible.

Sincerely, Kim Sinawo Mqalo