Untrained manager

<p><br />Last week on the 27th of August I went to claim at tsakane mall markhams for lost cell phone which was approved by the insurance company. I ask the manager if I can't go to sterns and take the Samsung j1 there instead of the j1 mini. He than asks the insurance company and they say I can. I go there and the manager tells me about minus ones and stuff since I was in a hurry I leave and go back to markhams and ask for the j1 mini than comes out with earphones instead which i doubted but I liked the e****ts than he says fine and tells the insurance people. And tells me to wait for 15-20 min. I end up waiting for more than an hour. He tells me insurance company didn't send the email... fine am angry and I tell be back the following week...Saturday around 1 I get the he tells me the insurance people closes at 12 and I must come back on Monday which is today. I get the he calls and all. He brings me a j1 mini without the earphones. I ask why isn't the earphones for running. He tells me they don't have it i can apply for them online. I ask why didn't he tell me that last week coz I would have took the hisense instead coz it's better than this j1 mini. I only choose this j1 coz of the running earphones and now only u tell me. He says the insurance has already sent the email and there's nothing they can do. He sees am not happy and ask if am taking the phone or not. I ask if I have any other choice...he keeps quite and says nothing. I am not happy with phone...and with the service. </p>