AP
Alacia P
1 reviews | Active since Feb 2022
10 Feb 2022, 11:31
Unsatisfied with TGF feedback
During the course of this week foschini online had their Men's fragrance Box which is valued at R1500 going for the price of R0.01. I had ordered 3 along with another sale item.. The issymiyake at R269. Everything went through and they said they are sourcing out the product.. However within a few mins both the items were removed completely from their site. Yesterday I sent them and email with regards to my purchases as I was not getting any feedback and the site was still saying that they are sourcing the product. The issymiyake perfume eventually came through, how ever the perfume box set they said, was over sold. I have been through there terms and conditions that talks of no stock and goods not being available but nothing that says they can't assist because goods were over sold.
Helpful (0)
Replies (3)0
Replies (3)
TFG's replyOfficial
10 Feb 2022, 12:08 Dear Alacia Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
Best regards,
TFG's reply10 Feb 2022, 12:08
Official
Dear Alacia Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
Best regards,
AP
Alacia P's updateReviewer Update
10 Feb 2022, 20:44Hoping this email finds you well. We would like to extend our sincerest apologies for the bad experience you had with purchasing online. Our goal is to provide excellent customer service, we are so sorry to have disappointed you on this occurrence. Kindly note that order cancellation by us If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them. If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about goods that are on our third party providers' websites.
Please accept our sincere apologies for all the inconvenience caused. We wish you and your family well over this challenging period.
The above response is appreciated, I have been warned that this would occur.
Please note that I was not notified of any issue and till date my order still says processing since Monday.
It still says that the item is being sourced from other stores.
I have photos stating such.
I was the one that emailed to query my order as I regularly purchase online and Im aware of the process
If you are not bound by this please assit with who I can take it up with at foschini.
Thank you
Please accept our sincere apologies for all the inconvenience caused. We wish you and your family well over this challenging period.
The above response is appreciated, I have been warned that this would occur.
Please note that I was not notified of any issue and till date my order still says processing since Monday.
It still says that the item is being sourced from other stores.
I have photos stating such.
I was the one that emailed to query my order as I regularly purchase online and Im aware of the process
If you are not bound by this please assit with who I can take it up with at foschini.
Thank you
AP
Alacia P's update10 Feb 2022, 20:44
Reviewer Update
Hoping this email finds you well. We would like to extend our sincerest apologies for the bad experience you had with purchasing online. Our goal is to provide excellent customer service, we are so sorry to have disappointed you on this occurrence. Kindly note that order cancellation by us If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them. If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about goods that are on our third party providers' websites.
Please accept our sincere apologies for all the inconvenience caused. We wish you and your family well over this challenging period.
The above response is appreciated, I have been warned that this would occur.
Please note that I was not notified of any issue and till date my order still says processing since Monday.
It still says that the item is being sourced from other stores.
I have photos stating such.
I was the one that emailed to query my order as I regularly purchase online and Im aware of the process
If you are not bound by this please assit with who I can take it up with at foschini.
Thank you
Please accept our sincere apologies for all the inconvenience caused. We wish you and your family well over this challenging period.
The above response is appreciated, I have been warned that this would occur.
Please note that I was not notified of any issue and till date my order still says processing since Monday.
It still says that the item is being sourced from other stores.
I have photos stating such.
I was the one that emailed to query my order as I regularly purchase online and Im aware of the process
If you are not bound by this please assit with who I can take it up with at foschini.
Thank you
AP
Alacia P's updateReviewer Update
11 Feb 2022, 06:35What a coincidence after posting the above last night then only was the order canceled this morning.
You guys really do only care about covering and protecting yourself and not the customer.
Really the worst experience ever
You guys really do only care about covering and protecting yourself and not the customer.
Really the worst experience ever
AP
Alacia P's update11 Feb 2022, 06:35
Reviewer Update
What a coincidence after posting the above last night then only was the order canceled this morning.
You guys really do only care about covering and protecting yourself and not the customer.
Really the worst experience ever
You guys really do only care about covering and protecting yourself and not the customer.
Really the worst experience ever