JP
Johanna P
1 reviews | Active since Jul 2012
16 Apr 2021, 11:50
Unresolved tickets
Am still waiting for TFG to resonve ticket: CS-309159 which has been long pending and instead I keep getting this reminders: Don't let ur FOSCHINI card expire. Send 1mnth's bank statement or payslip. Use WhatsApp on https://l.ead.me/TFGFS, email *** or bring in store. I called The customer service center and they cannot help either.
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TFG's replyOfficial
16 Apr 2021, 15:25Dear Johanna We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,
TFG's reply16 Apr 2021, 15:25
Official
Dear Johanna We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
Best regards,