Unresolved and poor service from TFG online refund

I made an online purchase at sportcene on the 7th of December to be delivered at The fix Jabulani mall, l then made a call to the online call center to cancel the order as l had an emergency at home (North West) but I was informed that I cannot cancel at the order has already been processed however if l don't collect within 8 days, l will automatically be refunded. I have been making calls to the online team querying refund, had a bad experience l have put on hold for long with no assistance, l have been promised to will get a call back but no one called, the only thing l have been receiving is sms and email stating my query is resolved. I have sent email and received and called yesterday, was advised by Bongeni that all three items where refunded to me on the 5 of January ref CS589169, who assured me that e will call me back today between 9 and 12 with the refund receipt however the only thing l received as usual is sms and email stating my query is resolved. I am extremely unhappy for the poor service l received from TFG online call center