Unreliable TFG Insurance

After review they phoned me and asked for 3rd afdavit, I've sent it and I did a follow up via email, they wanted clarity why this document returned to them and I explained via email. I did another follow up via telephone and they said they didn't receive any 3rd afdavit, after they checked and I received a feedback saying they got then they said they will come back to me, even now am still waiting for their feedback