Unprofessional, unreliable and unsatisfactory customer service by TFG

I had the worst and bad service experience with TFG, they are very poor on customer satisfaction. I ordered two jeans online on Black Friday, 29 November 2019 from TFG (Sportscene). I made a payment of R599.99 for the 2 jeans using my Cheque account and the 2 orders were accepted by TFG, a day later I was told that one jean order was canceled due to unavailability of stock. I was told that the money for one jean would be deposited back into my bank account. After 4 days, I got another message saying that the 2nd jean order was canceled again due to unavailability of stock. I called TFG several times and I was always told that my money would be refunded by 7 working days. Now it's been a month and my money has not been refunded. I don't understand why they accepted orders without stock, they are so unprofessional and unreliable. The Consumer Act does not allow these unfair practices by TFG, I want my money back. If I purchase something from the store, I must receive the goods or be refunded if there is no stock. I don't think I will ever in my life buy from any TFG store.