Unprofessional, Pathetic Service

This is the most pathetic, deceiving and useless online shopping experience I’ve ever come across. I had placed an order on the 28th Dec 2022 and still I have not received any form of confirmation or communication as to when I will receive my order. I have called the customer care line numerous times and all the agents I spoke to have no idea where my f****ken order is. Yesterday for the first time the status change from processing to item picked(Weds 04/01), now when I check again it’s on Returned Item. Still up to now nobody has contacted me or even sent me an update email. I’m at the point where I just want my money back. This has truly been the worst online shopping experience I’ve had to deal with. TFG doesn’t even deserve this 1 star rating honestly.