unprofessional and arrogant

Good day

I have a account with TFG, I did not have work for the last 3 months and even in this time I manage to pay my account in full except for the last month which was end of October I only pay a part of my instalment. TFG consultants start phoning me everyday and even more than once a day. I explained to them that I was without a job and I only manage to pay a part of my instalment for the last month (October 2025) I also explained to several of them that I started a new job now and will be able to start paying again the full instalment and also that for them phoning me daily even more than once while in a training period that they really is making it very difficult at my new job. I also phoned them in the beginning of September to make an arrangement concerning the part payment that was made and my reasons which i was told that they do not make payment arrangements. This is the first company that i heard off that cant make a arrangement while there is a valid reason for.

This morning again a consultant phoned and i told her that I explained my story to many previous service consultants, I phoned making or try making a arrangement and I am at work and cant speak, she then very unprofessional and arrogant start laughing and end the call.

For a company this big this is really very unprofessional and for them not be able that there are circumstances from time to time and tell clients that they do not make arrangements is absolutely absurd even after I did still try to make a sort of payment .