VA
Vanessa A
1 reviews | Active since Oct 2021
29 Oct 2021, 14:08
Unprofessional
I am so upset.... Due to covid I never paid my subscription fee. Eventually everything is almost back to normal I go to the shop and they tell me I have no credit. I need to pay R84. 00. I pay the money and yet I cannot purchase my account is paid in full I owe them nothing. The customer service is so unprofessional I call everyday speak to different ladies and every time a different ans. Today it was said I need to reopen my account. I can't believe it.. I'm really done and will make sure my friends and family are too.
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TFG's replyOfficial
31 Oct 2021, 08:24Dear Vanessa Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team
TFG's reply31 Oct 2021, 08:24
Official
Dear Vanessa Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.This matter will be addressed and resolved with the highest priority. The reference number for this query will be sent to you via SMS shortly. Kind Regards TFG Customer Support Team