SA
Shireen A

1 reviews | Active since Dec 2017

26 Apr 2021, 09:34

Unpleasant services

I was retrenched and still paid my account with the uif I received. The uif benifit stopped because I received all my payments. I live with my parents and they are unemployed.... The more I explain to them as soon as I can I will make payment when I'm by the means but yet everyday they call me and tell me I have to make a payment and it also is accumulating interest I assume.... They know due to Covid 19 alot of people lost their jobs. They can at least give a relief for such unforseen circumstances... Or they can then employ me to work for them then I can pay them because I'm already going through so much stress trying to support my family and I'm a single mother not saying anyone must feel sorry for me but it is enough to make you emotionally sick constantly receiving calls and explain my situation.

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Replies (1)
TFG
TFG's reply26 Apr 2021, 12:02
Official
 Dear Shireen  Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services. This matter will be addressed and resolved with the highest priority.  The reference number for this query will be sent to you via SMS shortly.     Kind Regards TFG Customer Support Team