Unnecessary extra costs

I have emailed TFG, but they have a habit of not responding to me before this . So I hope that this will get their attention and will try to assist me.

My email is as follows...

I was just looking at my statement.

I see that I am charged for emails and calls that are made to me.

I am already struggling to pay on my account and now I am being charged for phone calls and emails.

I am aware of my account being in arrears, so I do not need to be notified about my account. I am trying my utmost best to get monies to pay on my account. And as soon as I do have money, I will pay TFG.

I have been a loyal customer with TFG for years. I have paid my installment every single month, if not extra. Unfortunately I am still not back at work. And now TFG is still charging me with unnecessary costs.

This is really unacceptable. I would have understood if I was ignoring my account and dodging to pay. But I am not.

Kindly give me or call or an email address where I can speak to someone regarding this matter.