Unnecessary charges/bill

I was happily a Foschini card holder for the longest time. Opened my account in 2003, and have had very memorable shopping experiences with ALL the stores in the Foschini group.

In 2014, I had emailed TFG to enquire about the 4 different cellular insurances I was paying, getting charges every month, yet for phones I didn have. Upon wanting to cancel it, I was told I had to go into the store, and get them to phone through to the call centre. VERY UNNECESSARY & INCONVENIENT.

I paid my account in full in 2015, a balance of R12 915. I requested then, at the time, that Foschini close my account as I had paid it up. That never happened. I then received statements stating that there was money outstanding, which was for Magazines, which I never received, yet was being billed monthly for. Again, contacting TFG to cancel the magazines became a mission, and I had to go into the store to do that. I am still being harrassed, and blacklisted for a meesly R700 or something like that, which I will not pay as this is interest charged on an account I wanted closed.

I cannot apply for any contracts now as I am blacklisted. I think as a loyal Foschini customer for over 12yrs, this is ridiculous to be treated like this. I wouldnt have closed my account if the service had been better.

I am not even sure if I will get a response from this, as I know that the email address TFG has, has a very slow turn around. What is the point of having a Customer call centre, yet the customers cannot get through, or have their issues resolved.

I look forward to hearing from TFG, if they care enough about a lost customer....

Regards Kerri-Lynn