Unhelpful Online Consultants - Foschini Group

On the 6th of sepetember i sent an email to (***) and i realised that no one is gong to respond to my query.I then escalated the complaint via Facebook and luckily the person who handles their facebook was helpful and escalated the issue fast because within a day i got an email from Rehana Parker for me to send them my POP ,and i did respond with my POP and i advised that i was not i aware that i cancelled the order because i paid and i asked on the mail that i still want that order hence i made payment,now no one is responding back to the email,i will never shop online with TFG they dont know how to handle and manage their online store and they dont prioritize customers. Can someone contact me regarding my order please.