Unhappy customer

Item: TFG
Rating: 2
Author: REBECCA K

I am still waiting for TFG to update my account as I made a payment of 1500 and it did not reflect on their system . I followed it up with a call and was advised that I need to send a proof of payment . Today I check my account it shows an amount of 300 was paid and my card is blocked . I called customer service and was advised that the account does not looked blocked on their side and I should call on monday as the department I'm looking for will only open on monday .When I check on their website I do not see any department that works only monday to friday .

Helpful (0)

Replies (2)

TFG's replyOfficial

05 Sept 2021, 12:28

Dear Rebecca

Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.

This matter will be addressed and resolved with the highest priority.

The reference number for this query will be sent to you via SMS shortly.

Kind Regards

TFG Customer Support Team

TFG's reply05 Sept 2021, 12:28

Official

Dear Rebecca

Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.

This matter will be addressed and resolved with the highest priority.

The reference number for this query will be sent to you via SMS shortly.

Kind Regards

TFG Customer Support Team

REBECCA K's updateReviewer Update

07 Sept 2021, 19:44

Good Day .

I received an email stating that my payment was allocated to my account however when I check , It still has not been updated . Please advise on how long it takes to be updated

REBECCA K's update07 Sept 2021, 19:44

Reviewer Update

Good Day .

I received an email stating that my payment was allocated to my account however when I check , It still has not been updated . Please advise on how long it takes to be updated