Unhappy customer

@TFG / Foschini and MTN, I am so disappointed of your process on how to do a sim swap.

it has been a day and half still waiting for someone from the head office to contact MTN regarding my request of doing the sim swap. mind you if you TFG and MTN do not know that nowadays our numbers has been linked with many process that need us to authorized OTPs and respond quickly by authenticate or login so you taking a week to attend a customer is old way of working which will make you to loose customers.

Please review your current process and allow the store to do a sim swap rather sending the forms to cape town just to do a sim swap please note I have no number even now because someone hasn't process my request. you process failed me.