Unhappy Customer!!!

I bought a pair that I had been eyeing for my months online just before the lockdown. 70 days later I still haven't received my package. On Friday I received a notification telling me they were going to deliver that day, but nothing. I just followed up with their ****ty courier company and I'm told my package is headed for Durban and I don't know how or even why. They have a 2 weeks response time as a service standard, how terrible is that. by the time you get a reply its already too late!!!