unhappy client

<p>I received an email and sms to remind meto pay my account that is arrears and the email states that if I'd like to make a payment arrangement I should call to make the arrangement. When I called to make the arrangement the consultant tells me what I offer to pay towards the account is insufficient according to their calculation. My issue here then is why say contact them to make an arrangement but they are not willing to accept my offer. I have been a good paying customer for many years and only now things have happened and I am unable to pay my full instalments. As a customer I looked at my budget and worked out how much I will be able to afford and this is for a short while, but the consultant told me my account will be handed over. I am not happy with this.</p>