Unhappy

About 2 months ago I purchased an eGift from Foschini Waterfall Mall,i received an sms with my voucher number as usual.I purchased 2 body sprays using the voucher but I didnt received my updated voucher number as tgey usually do if you didnt redeem all the credit. I then went to Foschini again as I ran out of the body spray,tgey called the customer Service and I was told that I will receive sms within 30min,30min became 2hours then I decided to pay cash as I could not wait any longer.I went again after 2 weeks,I was told to expect the sms within the next 5min,5 min became a month.I stiil have not received it till to date.This is not the first time this happens to me,I feel like TFG is robbing us.I dont care how little the money is but I want it,as a loyal customer I am so dissapointed in then