Unhappy and Frustrated TFG customer

I am frustrated to the core by the TFG Connect . This is 3 months since i have requested a sim swap for my phone. Every week/time i call im promised someone will call me back to resolve the issue.

On Monday, 22 March, i walked in Menlyn Sore to request assistance and they referred me to MTN, i was then told by MTN that there is nothing they can do to solve this problem since i have contract with TFG. The salesperson at MTN however tried to assist but she couldn't due to the contractual obligation i have with TFG. She however sent the e-mail to TfG and informed me they will come back to me. I cannot receive calls and messages on my number ***

On Wednesday, 24 March 2021 i called, got a lady : Thozama, i am not sure if she was deliberately not responding when i was talking to her the phone was quiet for a while on her side until i dropped the line. I called again, Charl answered and listened to my frustration. He informed me he will communicate to his manager, Ms Karima to call me by the end of the day, 24 march 2021, to date no one has called me. This is ongoing if TFG cannot resolve this matter it will prudent for them to indicate that to me. I would like to cancel the one2one contract so that MTN is able to assist me with swim swap. This number is my life i cannot do my internet and telephone banking because i cant receive OTP number. How long do i really have to beg to be assisted MC Mmekoe