Unhappy

Went to buy a jacket for my kid. Lady told me to open an account and I agreed. Have previously been with American Swiss for a very long time but closed the account about 4 years ago. I did not have my ID so I was told to bring it in However they told me that the account was open I needed to go to the store. I went to exact spri gs mall ....they called head office a consultant asked me security questions which they said I failed . They then asked me the security questions which I failed again. I can't understand how they can fail me on my own personal questions 😕 so I left it. In the mean time they kept sending me messages to go in and collect my card. How inappropriate.