LM
Letlhogonolo M
1 reviews | Active since Apr 2019
02 Mar 2022, 06:31
Unhapppy with my online order
Hi TFG
I am unhappy with my order, I bought shoes at Totalsports and my order came in different sizes inside the box UK10 and UK9.
I'm very disappointed and very unhappy with this I have used TFG online many times and this never happened.
I called the online TFG and turns shoes are out of stock another disappointing factor.
Tomorrow I will return the shoes to brits Totalsports for a refund but such an inconvenience you caused me with all of this.
Regards L Malepa ***
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Replies (3)0
Replies (3)
TFG's replyOfficial
03 Mar 2022, 08:04 Good day Letlhogonolo Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply03 Mar 2022, 08:04
Official
Good day Letlhogonolo Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
LM
Letlhogonolo M's updateReviewer Update
03 Mar 2022, 08:31Thank you for the feedback.
LM
Letlhogonolo M's update03 Mar 2022, 08:31
Reviewer Update
Thank you for the feedback.
LM
Letlhogonolo M's updateReviewer Update
04 Mar 2022, 09:00 Hi TFG
I was given an online and store R1000 voucher, yesterday I tried to buy something online and the was an error, and the order was canceled when I retry to order again it's not working.
94E9E81D***
I was given an online and store R1000 voucher, yesterday I tried to buy something online and the was an error, and the order was canceled when I retry to order again it's not working.
94E9E81D***
LM
Letlhogonolo M's update04 Mar 2022, 09:00
Reviewer Update
Hi TFG
I was given an online and store R1000 voucher, yesterday I tried to buy something online and the was an error, and the order was canceled when I retry to order again it's not working.
94E9E81D***
I was given an online and store R1000 voucher, yesterday I tried to buy something online and the was an error, and the order was canceled when I retry to order again it's not working.
94E9E81D***