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Philisiwe M
1 reviews | Active since Aug 2023
08 Aug 2023, 14:52
Unfairly dismissed
I was unfairly dismissed by The Foschini Group After a long service of 6 years I did try to talk to the HR they promised me they will help me but they didn't they let their managers do has they pleased because they have relationship with their area managers
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Replies (3)
TFG's replyOfficial
08 Aug 2023, 16:05Hello Philisiwe
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
TFG's reply08 Aug 2023, 16:05
Official
Hello Philisiwe
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
Thank you for reaching out to us. We're sorry to hear that you had a less than satisfactory experience with our service. Our goal is to provide consistent and excellent customer service, and we apologize for falling short of your expectations.
We will investigate the matter and resolve it as quickly as possible. We appreciate your patience as we work to address the issue and will keep you updated on our progress.
You will receive a reference number via SMS shortly. Please don't hesitate to contact us if you have any further concerns.
TFG Customer Support Team
PM
Philisiwe M's updateReviewer Update
08 Aug 2023, 16:27You guys are lying that what you said before I contacted fuse several times but you didn't help me I was unfairly dismissed with something I didn't do managers are using their power to get rid of employees who are innocent I even called staff account they told my staff account was good I didn't misused it I only purchase 2items on May the dress was R159 and the socks was R69 and everything was happening in the store my privous manager was always there and the 2IC
PM
Philisiwe M's update08 Aug 2023, 16:27
Reviewer Update
You guys are lying that what you said before I contacted fuse several times but you didn't help me I was unfairly dismissed with something I didn't do managers are using their power to get rid of employees who are innocent I even called staff account they told my staff account was good I didn't misused it I only purchase 2items on May the dress was R159 and the socks was R69 and everything was happening in the store my privous manager was always there and the 2IC
TFG's replyOfficial
08 Aug 2023, 16:42Hello Philisiwe
We deeply apologize for the disappointment and frustration you have experienced throughout this process.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates as we make progress.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team
We deeply apologize for the disappointment and frustration you have experienced throughout this process.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates as we make progress.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team
TFG's reply08 Aug 2023, 16:42
Official
Hello Philisiwe
We deeply apologize for the disappointment and frustration you have experienced throughout this process.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates as we make progress.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team
We deeply apologize for the disappointment and frustration you have experienced throughout this process.
We truly recognize and appreciate the value of your concerns, which is why we have initiated an investigation into the matter.
An important reference number has been shared with you via SMS, which will enable us to provide you with further updates as we make progress.
Rest assured that we remain committed to keeping you informed every step of the way.
Best Regards
TFG Customer Support Team