PD
Phathiswa D

1 reviews | Active since Oct 2020

23 Oct 2020, 11:22

Unfair treatment to customers

People should look at their statements. Foschini charges are not fair to people. They charge for each method of communication they use. It is wise not to give them all contact details. They charge for sms, email, phone call, posted letter and if you count from the statement you pay R100 for charges. It does not matter whether you pay extra on previous months, they still regard your account in areas, as long you have debt with them they will charge. My advice to people is to pay and close clothing accounts. We better buy clothes cash. Everytime I pay foschini i pay extra with the hope that my account will not be in areas but if i do not pay on the first my account is always regarded as in arears.paying extra money is not helping at all at TFG but with other stores like Woolworths it helps.

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Replies (1)
TFG
TFG's reply26 Oct 2020, 08:23
Official
Dear Phathiswa 
 
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.  
 
The reference number for this query will be emailed to you shortly.    
 
Kind Regards 
TFG Customer Support Team