AI
Aadil I

1 reviews | Active since Apr 2020

15 Jun 2020, 11:19

Unfair and unjust treatment

I am utterly disgusted at the way i as a customer was treated by the TFG group. I opened an account about a year ago. Upon completing the application i was not asked or told that there would be a charge for magazine subscription. I was not even shown that portion on the application form. After 2 or 3 months i receive a statement for an outstanding amount when i had not even used the card to purchase and when i had queried and refused to pay i was blacklisted. I cancelled the account and now a year later when trying to apply for a new account they keep declining my application. MY QUESTION TO TFG IS WAS I AT FAULT OR WAS YOUR CUSTOMER SERVICE PERSON AT MARKHAMS?WHY SHOULD I HAVE TO SUFFER OR AT THAT POINT PAY FOR SOMETHING THAT WAS NOT MY FAULT. I CALLED YOUR OFFICES MANY TIMES AND WAS TOLD THERE WAS NOTHING THEY COULD DO TO HELP. I HAVE ACCOUNTS AND CREDIT CARDS WITH MANY ORGANIZATIONS, WHY ARE YOU REFUSING MY ACCOUNT?

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Replies (1)
TFG
TFG's reply31 Aug 2020, 16:26
Official
Dear Aadil  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. 

This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team