********* sales

On 14 May 2022, an unqualified rep named Zuke at Jet (Seshego) was assisting me in my clothing account application, which declined due to my credit record of course. Then Zuke said "I'm going to give you a product which in 3 months we can increase your limits and credit score. Now how much would you like to pay? We have R75, R98 or R120, the higher the installment, the quicker we can increase your limit." I chose the highest value and she asked for my wife's details which I gave. Then I was asked to sign a number of times on a tablet and when 'everything was done', she then said "this is a bundle of accidental plan where your family will get R1500 for the whole due to your death" and I immediately asked her if she had just opened an insurance product for me and she confirmed. I told her, there was no disclosure before tricking me into signing up for some Hollard cover. I asked her if she even knew what I did for a living and what insurance covers I had and if her cover is sufficient for me or if I have a need for it and of course I asked her if this is how she's always tricking customers in taking up her products and she said, this is how she always does her sale. I asked her to make sure the cover was cancelled immediately and she confirmed it will be done.

Then I received an sms confirming the Hollard cover with a policy number EDC158083 and a call center number ***, which when dialed, it doesn't exist.

There's definitely ********* behaviour from Zuke and I need the policy to be cancelled immediately and a confirmation sent to me. She and her team needs to be investigated for this ******** manner of selling to unsuspecting clients, products which are probably not even needed and poor clients aren't aware. I will appreciate the outcome of the investigation before i take the next relevant step with necessary authorities