********* business practice and no accountability.

I made a purchase for 6 pairs of sneakers on black Friday. 1 was cancelled due to no stock which I lost out on the discount. When my packages arrived 2 pairs out of the 5 were incorrect, 1 pair (incorrect) was packaged in a big box with another 2 pairs of mine (correct). Then another parcel with my details on the outside was sent but inside was someone else's sneakers with their invoice. I took both these incorrect sneakers to the store (Sportscene Greenstone) who told me I must drive to Sandton to get this resolved which I refused and went to the next store (Total Sport Greenstone). I stayed there for well over an hour to get this resolved. I was assured that I will receive a credit for both. The store (Total Sports Greenstone) did everything they could to help and credited the one pair as per the online store instruction and the online store was supposed to credit the other. I went in again yesterday (22/12/2022) to query why only 1 sneaker was credited and the store (Total Sport Greenstone) called the online store again for me. We eventually got through to an agent who took all the information, put us on hold then cut the call. I still do not have any feedback on the matter and I keep receiving messages about a non existent "collection".