********* Business

On the 8th of November i purchased a cologne online which came with a gift. The email confirmation i received after making payment advised that both items are being handled and due to the fact that they might come from different warehouses i might experienced some delays. This i understood and it make logical sense. Fours days later i got an sms saying that i could go and collect my package. Unfortunately the package did not contain the gift which was a Givenchy black pouch. On the 14th of November i decided to follow up with the online call centre consultants. The constultant advised that the gift is still on its way based on what she sees on the system. Today is the 20th of November and i still have not received this gift. i decided to call again and now the story has changed and i am being told that the gift is out of stock and that i should have known about it. I find this completely disturbing and *********, why do you send me an email confirmation saying both items are being handled and then weeks later change the story to say the gift is out of stock??? The gift that came with the cologne contributed to my purchase so i find this completely unacceptable. I am very dissapointed at TFG