MG
Michelle G

1 reviews | Active since Aug 2017

19 Dec 2020, 16:12

********* behaviour from the TFG Group!!!!!!!!!!!!! Very disappointing!!!!!!!!!!!!!!!11

Extremely poor service received from TFG. I ordered items on black Friday to the amount of R6000 and all of them were cancelled by TFG. I refused to accept this and demanded that TFG give me my items even if I have to wait. The stores involved were American Swiss and Due South, American Swiss has tried to resolve my issues and I receive regular feedback from them, however Due South has not provided me with feedback to date yet I emailed them over a week ago and sent a follow up email last week. Then there's the kicker which is Totalsports, I ordered a pair of sneakers on sale for R937 on black Friday which was 3 weeks ago and the sneakers have not been delivered to date, when I called to enquire I was advised that the current stock is damaged and they have no stock to fulfill my order. So last week I went online and ordered the exact same item at full price of R1400 and to my surprise the item was delivered yesterday. This proves that TFG does not fulfil orders as they are placed but they fill the orders of the people that will pay the most for the item. Totally *********!!!!!!!!!!!!!!!!!

0
Replies (1)
TFG
TFG's reply22 Dec 2020, 09:12
Official
Dear Michelle  Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team