********* behavior of Foschini taking money for a magazine they don't deliver to their client

I have a Markham's account and subscribed to the Men's magazine. Since hard lockdown , 3 years ago, I have not received the magazine yet Foschini kept on asking me to pay for a magazine they knew , at the time of hard lockdown, they can not deliver to their clients as that would have been in violation of the law as it is not an essential service, yet kept quiet about it and kept on taking their clients money. Three years down the line I still have not and still don't get the magazine yet are required to pay for it. I have logged numerous complaints (CS ***) and every time they close it without resolving it. When I then query this I get all kinds of excuses being made as to why they cant reimburse me the money I payed for three years without them delivering the service I'm paying for. They claim that I should have queried this three years ago and my response is that at the time everybody's world got turned upside-down and this was the last thing on peoples mind , but as a supposed ethical company they should have stopped taking the money for a magazine they knew very well they could not deliver to their clients. When I challenged this point then they came back to say my address changed , only problem is my address did not change and the address they claimed it changed to was my previous address. So then they cancelled the magazine subscription but still hound me to pay for a magazine I'm no longer subscribed to and that I have not received in the last 3 years. This morning I get a call threatening to hand me over and blacklist me if I don't pay for a magazine I'm still not getting and are no longer subscribed to .... please tell me what is wrong with this picture . Please be aware of the ********* nature of this company before opening an account with them.