1 reviews | Active since Apr 2016

22 Sept 2020, 13:13

********* and unexceptable service

This company will show you that the people that are working for it are the most *********** of all. Instead of an agent assisting you with your query that is ment for their department they will transfer you the next department. You will make an arrangement with them then when you think you have settled your account you find out that you still owe them cause what they do is always add fees that you won't be aware of. I was charged for an sms they sent in error, letter and mail sent in error and the problem also is the rude Indian lady I spoke to Cecilia, who has has proven that the best way to avoid this is to just cancel all services I have with them. Which ill be doing so

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Replies (1)
TFG
TFG's reply28 Sept 2020, 08:47
Official
Dear Thabang Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service. This matter will be addressed and resolved with the highest priority.   The reference number for this query will be emailed to you shortly.     Kind Regards TFG Customer Support Team