SF
Simon F
1 reviews | Active since Aug 2012
04 Jun 2018, 09:01
Unauthorized Debits
I paid my account using my Cheque card on the 2nd of May in Steins (BlueRoute) and I was surprised on 2nd June they debited my card the same amount I had paid in May, without any communication or my approval. I contacted their customer services only to be told to reverse the transaction with my bank (which seem impossible with Standard Bank as they said it was a card transaction), no apology given for the inconveniences caused and I have to take care of the bank charges for the transactions.
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TFG's replyOfficial
04 Jun 2018, 10:30Good day simmakombe
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure that someone contacts you as soon as possible with the correct information! We apologise for the frustration.
Thanks,
The Customer Support Team
Best regards,
TFG's reply04 Jun 2018, 10:30
Official
Good day simmakombe
Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure that someone contacts you as soon as possible with the correct information! We apologise for the frustration.
Thanks,
The Customer Support Team
Best regards,