Unauthorised Magazine Subscriptions – Immediate Action Required

Unauthorised Magazine Subscriptions – Immediate Action Required

Dear TFG Customer Support,

I am extremely frustrated and frankly shocked by what has happened on my account today.

At around 14:20, I took a call from someone on your magazine sales team. The call itself was unpleasant — the agent was arrogant, dismissive, and clearly irritated that I wasn’t interested in the sales pitch. What’s worse is that I am now receiving notifications for magazine subscriptions I never agreed to.

To be direct: this feels deliberate, and it is completely unacceptable.

I want every one of these unauthorised subscriptions removed immediately, and I want written confirmation that I will not be billed for anything. This incident needs to be escalated internally without delay, because the behaviour from your staff today is far below any acceptable standard.

I need this resolved today.