BB
Botho B

1 reviews | Active since Jul 2017

25 Jul 2017, 00:09

Unauthorised Magazine Subscription and Hidden Costs

<p>TFG, you must think that we are stupid mindless zombies who never check that you statements. </p> <p> </p> <p>Why am I paying R44.00 a month for a so called Platinum Magazine that I did not subscribe for? Or want.\Your sales agent are subscribing us to unauthorized magazines. </p> <p> </p> <p>The worst part is the hidden costs, why do I have to pay R20.52 for your sales or customer agents to call me? 20.52 for an email? ***? </p> <p> </p> <p>I'm gonna to settle this account and never again am I buying anything that is TFG related. I suggest every South African to do the same. </p> <p> </p> <p>Something that I experienced at one of your stores that is still troubling me : I bought a phone at sportsscene in JHB CBD, the phone had a manufacturing fault. I took it back. After almost an hour of conflict, fortunately(I'm a techie)I was able to convince the staff that it was indeed a manufacturing fault.</p> <p>They gave me a new phone, as I was in the process of getting the phone, I noticed something pecu****, one of the staff member took the phone that had a manufacturing problem and placed it on the display for reselling. I hope the less tech savvy people(our moms and grand mothers, the elderly) were not exploited to phones that the staff know that there is a problem.</p>

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Replies (1)
TFG
TFG's reply25 Jul 2017, 16:27
Official

Good day zeusblade

Thank you for your comment.

The information has been brought to our attention and has been escalated to Publications Department and a consultant will revert with feedback soon.

We thank you for contacting us in this regard and assure you of our best service at all times.

Kind Regards

The Customer Support Team