: Unauthorised Charges on Account ***1***2

I am writing to formally lodge a complaint regarding my Exact account referenced above.

I initially purchased items to the value of approximately R500. My agreed monthly instalment was around R50; however, I have consistently paid R100 per month with the intention of settling the account ahead of schedule. It is therefore both unexpected and concerning that I have now been informed that an amount of approximately R2,000 is allegedly outstanding.

Upon enquiring about these charges, I was instructed to visit the store for them to be cancelled. I wish to place on record that I have never authorised or consented to the activation of any additional services or charges on my account. As a pensioner, I am particularly mindful of my financial commitments and would not agree to services that were neither requested nor rendered.

Furthermore, when I contacted the Idutywa branch for clarification, I was not provided with a clear explanation of these charges. This lack of transparency is unacceptable and deeply disappointing.

I therefore formally request: - A detailed breakdown of all charges app**** to my account; - Immediate reversal of any unauthorised fees; and - Written confirmation once the matter has been resolved.

Should this matter not be resolved promptly, I will have no option but to escalate the complaint to the relevant Consumer Ombudsman.

I trust that this issue will be treated with the urgency it deserves.

Yours faithfully, Ms M N Mbadamana