LM
Lebogang M
1 reviews | Active since Jun 2023
23 Jun 2023, 22:28
Unauthorised Account
Hello, today I received a message from TFG saying that my first instalment of R1015 is Payable on the 1st of July 2023. I do not have any credit with TFG,I thought this was a mistake until I went to my Experian report and saw a TFG account. Who opened this account and authorised this payment? Which store and consultant facilitated this purchase and what was used to authorise and verified the credit. I am angry and disappointed because this will ruin my credit record. I need a resolution to this as soon as possible.
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TFG's replyOfficial
24 Jun 2023, 13:56Hello Lebogang,
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
TFG's reply24 Jun 2023, 13:56
Official
Hello Lebogang,
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.
We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team