Unacceptable Handling of Quality Complaint

I am extremely disappointed with the service I received from Bash regarding a quality issue with a T-shirt I purchased.

I raised a concern about the poor quality of the item. I clearly stated that I actually liked the T-shirt, but the quality was not acceptable. Instead of properly addressing this concern or offering any form of compensation, I was told to return the item to the nearest store for a replacement or refund.

What makes this even more frustrating is being told that I would then need to wait up to 14 days for a refund, with no clear explanation as to why this applies when the issue is related to product quality.

This response did not address my original concern and showed little regard for the inconvenience caused. The handling of this matter has been unacceptable, and I expected much better customer service from a brand of this size.

I hope Bash reviews how quality complaints are handled and treats customers more fairly going forward.