LC
Lizette C
1 reviews | Active since Feb 2014
10 Dec 2020, 12:14
Unable to trace shipment
Totalsports - Poor service. I placed an order online on 26 Nov with lead time of 5-7 working days. Status of order # P*** for a week was 'at warehouse'. Since 8 Dec the status changed to 'out on delivery', we on day 3 now with parcel out on delivery, I am yet to receive the parcel. I spend endless phone calls at my expense to try and get to the bottom of this, withou any success. Staff claim that they revert back - I am PPstill waiting.
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TFG's replyOfficial
11 Dec 2020, 08:14Dear Lizette Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply11 Dec 2020, 08:14
Official
Dear Lizette Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team