DR
Dakalo R
1 reviews | Active since Jun 2015
18 Jun 2020, 09:35
Unable to pay due to Retrenchment
I have been recently been retrenched from work due to Covid-19 and i called the TFG call center to alert them as i wont be able to pay for my account month end, i was advised to attach my retrenchment letter and send an email to *** and *** which i did and i am yet to receive any feedback from them. My worry now is that my account will be in arrears and i had advised them about my problem in due time
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TFG's replyOfficial
31 Aug 2020, 17:18Dear Dakalo Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
TFG's reply31 Aug 2020, 17:18
Official
Dear Dakalo Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team
This matter will be addressed and resolved with the highest priority. The reference number for this query will be emailed to you shortly. Kind Regards TFG Customer Support Team