RK
Refilwe K

1 reviews | Active since Feb 2012

18 May 2023, 13:06

*****ulent account application

An account was opened *****ulently with my ID number at SPORTSCENE on the 13th May 2023. I called your ***** department and was given dispute forms to complete and asked me for a police case number and an affidavit which I did and send back to you. My issue is I still receive sms's from your TFG insure group welcoming me as their new policy holder. How is it that they are still activating more insurance products on a *****ulent account eveb after I was promised the account will be flaaged and they are busy with investigation.

I strongly belive that your employees are actually working with this *****ster because this account was opened online and it was approved without even conducting any credit checks on my name and it was approved although my ID number was listed with the SAFPS. Why didn't you guys do proper security measures to verify the person opening the account. I was told this *****ster bought some things inside a store. Wow... Don't you guys ask people to produce their ID cards when activating their accounts and making purchases? So if this person went in store it simply means you can provide policy with information to get this *****ster arrested since you will have a security photage of the incident. I need this matter resolved and I want this sport scene account removed from my credit profile. Why can't you just cancel this online account application since you can see that it's giving a door of opportunities to *****sters and your employees are not verifying information provided.

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Replies (1)
TFG
TFG's reply18 May 2023, 14:12
Official
Hello

Thank you for sharing your experience with us. We're sorry for any frustration you may have experienced, and we apologize for any inconvenience caused.

We take your feedback seriously and will work to address the issue as soon as possible. We understand the importance of delivering consistent and excellent customer service, and we will take steps to ensure that this issue does not happen again.

We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.

TFG Customer Support Team

Best regards,