****ty service!!!!

(***) called this morning to ask for a paid up letter for my account! not only was I cut off the first time but got through to agent that told me that they will put me to customer service, Mind you the agent didnt even know the trading hours of the customer service team! I had to tell her, according to her shes been with the company for 6 years! - No acknowledgement of a sorry! I had to tell her about soft s****s! I too work in a SA based call center and for someone to be that unprofessional on your calls and shes with you for 6 years speaks volumes on the kind of people you take on to deliver your Brand- all I want is a paid up letter for my TFG account ! I will not be making use of your account services anymore! I expect a response by C.O.B today!