TM
Tinyiko M
1 reviews | Active since Oct 2013
05 Dec 2019, 21:59
Truworths mess
I placed an order on the 1st December and paid immediately, my order number is P***. Of the 4 items bought, 1 was cancelled which is not a big issue. My concern now is that i will be leaving SA on Sunday and thought I would receive my itesms by Friday (5th working day), today is the 4th working day and my order is still on processing. I have called on numerous occasions but no one seems to have a clear idea of what's going on even after I offered to fetch my order at the warehouse instead of fetching this from a tfg store, I have sent TFG team Emails and tweets with no response. Can i please get my order delivered atleast by Saturday or a refund of my money asap so that I can buy my items elsewhere.
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Replies (3)0
Replies (3)
TFG's replyOfficial
06 Dec 2019, 09:30Dear Tinyiko
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
TFG's reply06 Dec 2019, 09:30
Official
Dear Tinyiko
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards TFG Customer Support Team
TM
Tinyiko M's updateReviewer Update
07 Jan 2020, 10:09A month later I am still waiting for my refund. I have been calling the call centre with callback promises but nothing has been done. What do I need to do to get my money back? TFG should just cancel their online shopping, this is ridiculous
TM
Tinyiko M's update07 Jan 2020, 10:09
Reviewer Update
A month later I am still waiting for my refund. I have been calling the call centre with callback promises but nothing has been done. What do I need to do to get my money back? TFG should just cancel their online shopping, this is ridiculous
TFG's replyOfficial
07 Jan 2020, 16:22Dear Tinyiko
Thank you for your response.
We confirm that we have sent an urgent feedback request to our E-commerce Refunds team and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
Thank you for your response.
We confirm that we have sent an urgent feedback request to our E-commerce Refunds team and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
TFG's reply07 Jan 2020, 16:22
Official
Dear Tinyiko
Thank you for your response.
We confirm that we have sent an urgent feedback request to our E-commerce Refunds team and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team
Thank you for your response.
We confirm that we have sent an urgent feedback request to our E-commerce Refunds team and will revert back to you as soon as possible.
Please accept our sincere apologies for the delay and any inconvenience or frustration experienced as a result thereof.
Kind regards
TFG Customer Support Team