Truly and utterly disappointed with TFG

I am truly and utterly disappointed with the service from TFG. I made a purchase and was unable to return it in the 30 days as I tested positive for Covid-19 and I was then hospitalized. Long story short I was not going to compromise another individuals safety.

Then a few days after the 30 days I requested for a refund and I received a call from a lady she said that she will send it to them and it's possible that a refund can be done.

I got an email saying it wasn't possible and then I stated why I was unable to return the items, they then said I could take it to my nearest store for a refund. Upon requesting on how do I go about doing this as Galaxy & Co are an online based store they now say I cannot return the items.

I am very dissatisfied with the service I have received, no one has responded to my mails today its as if they do not at all care for customer service. Another thing is that they expect you to return items within a short window that's really unrealistic given the uncer*****y we are currently facing with the pandemic. Also the fact that they accepted the return and now say otherwise.

I purchased 2 chains and 2 handchains as a gift for 2 separate individuals, they just came packaged terribly, there was no box for the items as when I had purchased previously, all the items were sealed together, I had to open it and honestly without a box how do you gift someone something when it looks like that I mean packaging is important.

I will definitely be closing this account due to the lack of empathy and lack of service delivery for its account holders.