treated like gabbage

<p>i bought clothes online on 24/11/2016 and paid with my credit card . i further received email said some of the items have been cancelled because they were out of stock. i called the call centre on monday(28/11/2016) regarding my order and the cancelled items which they said i will be refunded and they will process my refund but they were not aware how much is it that i have paid. i then sent proof of what i paid. since monday i have been calling the call centre about my refund, some agents have told me that it will take 7 days, some it will take 14 days. the mosyt frustratiing thing is that i have to repeat the whole story each an everytime i call the call centre. on 01/12/2016 i spoke with team leader by the name of Cheryl/ Shiren who promised that i will be refunded my money on 02/12/2016. i called again today(02/12/2016) as i have not received my refund the agents i spoke to refused me to speak with superiors saying Cheryl is the supervisor and there is no one hire than her and she is in a meeting as well. they told me there is nothing they can do becaus erefund will be made after 14 days. i was promised call backs the whole but no one took responsibility and run with my enquiry. my consumer rights have been violated in so many ways that i have fight for what is mine as i have left the issue of not getting the items i ordered. now i have to fight for getting my money back. each an everyday i call i am given a different story. A big company like TFG has employees who can not take responsibility and put themselves in customers shoes but the only thing you here is the word" processes".</p>