Traumatic Customer Experience

Very ***********, arrogant and rude customer service. I have been fighting for almost a month to get my account unblocked.

I contacted TFG a month ago to update my FICA I was told I failed authentication checks and advised to visit any TFG store with my ID Bank Statement and POA. On the 5th July I visited @Home Tygervalley I was assisted by Sandra. She made a phone call and took my documents and told me that I will receive a call on update.

I have been phoning using my resources to get my account unblocked. All call centre agents are telling me to go back to store because your employee did not do her job properly I must now be crucified for that.

I am currently in quarantine imagine the risk one has to take to travel and costs to get there simply because someone did not do their Job.

I am done with TFG!!!!!! You show no respect and empathy for your customers