TRASH online customer service!!

Tgf seriously needs to look into their online customer service team. This has to be the worst service I have ever received with an online purchase. Placed an online order and 2 of the items weren’t available in the size I wanted. I received an email notifying me of this. The rest of the items are then delivered on the 3 July but no email or call from them to let me know how to go about a refund or what process to follow in order to get my refund. I then send my first of many emails which was on the 10th of July in the response to my email there is no mention of what the procedure is I’m just told the refund was processed on “1 July 2019-07-11” and that this will take 7-4 working days now these are 2 different dates don’t make sense so I sent another email requesting clarification on the dates. They then tell me I need to send my bank statement now this is on the 16 July when I’m told this. Mind you in all the back and forth there has never been any mention of this to me. Not in an email or a call. On 16 July I emailed my bank statement and I was assured that my refund will be processed ASAP and that it should take a couple of days. Yet again no follow up communication to say we got the bank statement and the refund is being processed NOTHING at this point I would’ve appreciated an email or even an sms saying we received the statement and the refund is being processed. Again I called them on the 18th to say nothing has reflected am I able to get some feedback?? The young lady I spoke to tried to connect me to the gent I had dealt on the 16 July when I called to enquire she then tells me he’s in a meeting and she will get him to call me back. And yet again I was let down NO CALL or email or sms. To say I am disappointed and unhappy with the service I have received is the biggest understatement EVER!! It’s taken close to a full month to process a refund that in my opinion should’ve been resolved within days... TGF YOU HAVE TO DO BETTER this is completely unacceptable!! The inconvenience of having to run after such a big company for MY MONEY is unacceptable to say the least. I don’t think I’m able to express enough how much of an inconvenience this has caused!!